Frequently Asked Questions

At Name My Reward, it's our goal that you have a great customer experience and get great value from your reward. Below are some frequently asked questions about the Name My Reward program. If you don't find an answer to your question, please feel free to contact us directly through our Customer Support page 24/7. We'd be delighted to help you however we can.

QUESTION: What Is Name My Reward?
ANSWER: Name My Reward is a free, voluntary, online reward selection program designed to make sure that the reward you get is the reward you want.  At Name My Reward, it’s all about choice. Visitors to Name My Reward and recipients of Name My Reward rewards can register their Name My Reward reward code on the Name My Reward website. They are then presented with reward options, along with the opportunity to review the key benefits and the reward provider terms for each reward options. They then choose the reward they would prefer, and Name My Reward delivers that reward to them by email.

QUESTION: How Do I Redeem My Name My Reward Code?
ANSWER: We’ve got full instructions on our “How it Works” page.  For further detail, feel free to visit our “Program Terms & Conditions” page as well. To redeem a Name My Reward reward code, click here.

QUESTION: When Does My Reward Code Expire?
ANSWER: Technically your reward code must be redeemed within one (1) year. However, we don't want you to miss out on your reward value. So, if you have a code that has expired, and send in a request to Customer Support, we'll be glad to re-activate your reward code for you.

QUESTION: I Never Received My Name My Reward Code
ANSWER: Name My Reward is simply an online reward redemption platform.  Many businesses use our rewards as part of their sales process to reward their customers.  Those businesses are the ones who call customers, sell things, promise rewards, charge customers, and are responsible to deliver the reward to you.  Name My Reward never called you, never sold you anything, never promised you your reward, and never charged you. Name My Reward does not give out Name My Reward codes to customers. We just run the website that accepts the codes and processes your reward selection.  So, if you have have not received your original Name My Reward code (these codes begin with "NMR"), and feel you should have, please contact the individual or the organization that called you, and follow-up with them to make sure they send you your reward code, so that you can redeem it on the Name My Reward website. (NOTE: If you did receive a Name My Reward code, and redeemed it on the Name My Reward website, and are inquiring about the status of your redemption of that code and your reward delivery email, please read below).

QUESTION: I Have Redeemed My Name My Reward Code, But Haven't Received My Reward Delivery Email Yet.
ANSWER: If you've registered your Name My Reward code, selected your reward, and finalized your choice, you should receive an email from Name My Reward within 2-3 hours of your registration that will contain your reward, and instructions for redeeming it. That email will come from fulfillment@namemyreward.com. Please make sure your email is accepting emails from that address, and that you check your SPAM folder if your reward email does not arrive within 3 hours after your registration.

QUESTION: This Is Not Quite What I Expected / This Is Not What I Thought I Was Going to Receive
ANSWER: We're sorry to hear that. That is very important to us here at Name My Reward. We work very hard to make this program a great program for everyone who receives a Name My Reward reward code, and are committed to making sure you get the full value of your reward. It's important to us that you understand this program, who we are, what we do, and what we are responsible for. For quick context, Name My Reward did not give you the Name My Reward code you received. And Name My Reward did not promise you anything about your reward (i.e. we did not tell you that you would receive a particular reward). We can say that for sure because Name My Reward never spoke with you. Name My Reward does not do any sales. Name My Reward never called you.  Name My Reward never sold you anything. Name My Reward never charged or billed you anything.  Name My Reward never promised you any reward.  Name My Reward never told you anything about any reward that you would receive.  Name My Reward is simply an online reward selection program that many businesses use to promote their programs.  Often businesses give Name My Reward rewards away as part of a sale.  Someone from one of those businesses may have called you, may have sold you something, may have charged you some amount, and/or may have told you that you would receive something, but it was not anyone from Name My Reward.  If you have a complaint or concern that what you thought you were getting, based on what they told you, is not what you believe you got, then your first step should be to contact to the people who gave you the Name My Reward code to begin with. They are obviously responsible for what they said to you. Second we would ask that you alert us if you were told that you were going to get something that you do not believe you actually got (i.e. someone told you something about your reward that you believe is untrue). As we said, that's important to us, and that is a priority for us. That all said, your Name My Reward reward actually is a great reward that will help you save money on dining, travel, shopping, or groceries - and we'd be delighted to help you claim it and get full value from it.

QUESTION: I Want to Cancel/Stop Billing Me
ANSWER: If you are looking to cancel something you bought or signed up for, to get a refund, or to inquire about billing, then you are contacting the wrong company. Please remember, Name My Reward does not do any sales. Name My Reward never called you.  Name My Reward never sold you anything. Name My Reward never charged or billed you anything.  Name My Reward never promised you any reward. Name My Reward is simply an online reward selection program that many businesses use to promote their programs.  So, if you are dissatisfied with something you may have purchased or signed up for, or have a complaint about something you may have purchased or signed up for, or want to cancel, or want a refund, then you must contact the people who sold you whatever it is you want to cancel. That is not Name My Reward.

QUESTION: What Is The Customer Experience Like?
ANSWER: Your experience in our program and on our website is our top priority.  We try very hard to make sure our Customer's experience is a great experience, each and every time.  We’ve provided clear instructions and a straight forward, easy to understand redemption process, supported by resources to help you understand the program and get the most of out it.  If you’ve got a question or an issue of any kind, we’re glad to answer it.  Just visit our Customer Support page 24/7 for any assistance you may need. We'll be glad to help you however we can.

QUESTION: What If My Reward Code Doesn’t Work?
ANSWER: Most times, if your code is not working it is either because it's not getting typed correctly, or because it’s already been redeemed. Double check that you're on the right page. Then double check to make sure you're typing in the correct reward code. If you've checked both of those, and are still receiving an error, then please visit our Customer Support page 24/7. We'll be glad to help you however we can.

QUESTION: What Makes Name My Reward Different?
ANSWER: Five things...
  1. We work hard to make the best rewards available to you.
  2. A user-friendly experience is our top priority.
  3. We go out of our way to make sure you have all the information you'll need to make a great choice.
  4. We provide quality, responsive, customer service.
  5. We’ve developed our platform to make sure your information is safe and that you won't get SPAM or junk mail following your redemption.

QUESTION: Can I Change My Reward Once I've Selected It?
ANSWER: Unfortunately, no, you cannot change your reward once it is selected and confirmed. Name My Reward has a triple confirmation reward selection process, where each customer must take three separate steps to confirm the reward they have selected. Also, the terms and conditions for each reward are made available before you make your selection, to insure that your choice is an informed one. Additionally on the confirmation page before finalizing your selection, Name My Reward discloses that selections are final and cannot be changed. This is because, once you have selected your reward, your reward is pulled from inventory, activated, and sent to you, and it cannot be de-activated and replaced.